Customer Stories

Working and living in Wollongong area means we have to do a great job on every job we do. Take a look below for just a few comments from some of our happy clients.

Kim & Brian

Smith & Sons Renovations & Extensions Wollongong completed a large renovation for us during 2020. Tom Jeffrey took out initial meeting and we could not have felt more comfortable. He listened and very patiently helped us express our thoughts and ideas.

We then went on to meet Terry Douglas who would manage the renovation. Tom and Terry took us through the ideas and then the plans with meticulous attention to detail. They provided a clear and precise timeline.

Michelle Douglas and Tracy Jeffrey in administration took us through the myriad of permits, certifications, and invoicing. They took away many anxieties by dealing with other companies for example, for example: the bathroom and kitchen appliance companies. They were professional, organised and very kind. Nothing was too much trouble. The business plan was straightforward, itemised and with clear financial instruction. We always knew where we stood. They provided us with a detailed report of the whole renovation on completion.

The project management by Terry was excellent. He was available to discuss and review any changes we might consider and offered suggestions or alternatives as required. His vast experience and skill were helpful and appreciated. His communication skills were excellent. He kept us informed all the way. Again, nothing was too much trouble. This was all done during COVID and he always kept up the momentum.

The renovation was completed to an excellent standard and on time. The work of the very skilled tradesman in the team is evident in the high quality of the workmanship. We could not be happier with the result.  The personal touch provided by the whole team made our renovation seamless. We are very grateful to the whole team. It was our lucky day when we signed with Smith & Sons Wollongong and we would not hesitate to recommend them.

Kim and Brian

Nadine & Andrew

The team at Smith and Sons Wollongong, including their contractors, have been exceptional. From providing professional planning advice right through to putting the finishing touches on our house, we knew we were in the hands of a reliable, committed building company. We would not hesitate to recommend the services of Smith and Sons Wollongong.

Katie & Glenn

HIGHLY RECOMMEND. The entire team at Smith & Sons Wollongong are AMAZING. From the very first phone call - both Tracy and Michelle in the office were lovely and more than helpful. Tom, Terry and Nick - along with their awesome team of trades - are very knowledgeable, skilled and friendly, offering advice and reassurance whenever needed. Simply nothing was too much trouble. They handled everything from the very beginning to the end. We received updates daily or at most every few days of the progress and what things were up to. We did a MASSIVE renovation, yet the team accommodated us living onsite whilst the works were completed, working towards a tight deadline as we were expecting our first baby. I can not recommend these guys enough. You will not be disappointed - from their exceptional customer service, the way they handle everything for you, the way the building site is left clean and tidy each day and not to mention the timely manner building was completed.

Go with Smith & Sons - they will soon make you feel a part of their family and they truly want to complete the best possible outcome for you.

Paris & Hayden

Smith & Sons were absolutely amazing to work with from the initial appointment, right until the very finish!

Tom, Terry, Nic & the lovely office ladies - Tracy & Michelle made our experience so pleasant!

Everything went to plan, ran on the time schedule provided, we were constantly updated on what was happening and they brought the idea we had in our head for our new kitchen and entertaining area to life!

We had previously been warned by other people to watch out for variations or additional costs when renovating (through any company) but Smith & Sons had thought of everything in the initial price, including minor details we never would have thought about and the only additional costs were at our own request due to minor changes we wanted to add to our kitchen.

Smith and Sons were always happy to accommodate our needs even when it changed the plan in small ways.

We LOVE our new space, it feels like we have a completely new home!

I highly recommend Smith & Sons and wouldn’t work with anyone else when renovating!


Ian & May - Blackbutt

A big thank you to the team at Smith & Sons Wollongong.

We had an ensuite/walk in robe area which was too small and really from another era and needed an upgrade. We also had a large area in the middle of the house which had been used as a spa/relaxation area by the previous owners but was really a waste of space and served no real purpose for us. We contacted Smith & Sons Wollongong, they returned my call promptly and offered to do a site inspection. Absolute experts from Day 1 Tom very quickly understood what we needed and came up with some initial concept plans for discussion which ended up to be very close to the final agreed plan – though the initial small job because much bigger as we realised how the 2 areas could be blended into one more significant and cost effective project. Building quotes were very thorough resulting in the agreed price being exactly what it was. Then came the builders under Terry’s supervision, again absolute professionals. They arrived on time every day, had co-ordinated their ‘subbies’ so well that they all turned up exactly when we were told they would be there. Terry was there most days, but a big thanks to Nick who was seemingly the job foreman. Both Terry and Nick seemed to take on this job as if it were their own home, and they completed their days with a thorough cleanup and a focus on our security, especially during the partial demolition phase. Thanks to Brendan, the carpenter who just went about his business quietly but with great skill. The end result was a magnificent job, delivered on budget and just as importantly with Christmas looming, ahead of schedule. 


Thanks again

Paul & Cindy - Woonona

Terry, we just wanted to say a sincere thank you to Tom, yourself and all of the Team at Smith & Sons Wollongong. To say that we are happy with our new rear deck is an understatement.

Our decision to contract your Company to complete the building works was not taken lightly. But it was very evident early from our initial dealings with Tom that you are a very professional and caring business. We love the fact that you handle all aspects of the process end to end which made our decision easier.

I have nothing but praise for your foreman, Nick, who is an absolute champion. Nothing was an issue and if there was a problem to be dealt with this was always handled swiftly and professionally. Your team of carpenters and other trades are all fantastic and all played their part to deliver us a new rear deck that we are very proud of and will cherish and enjoy for many years to come.

Please do not hesitate to use us as advocates for your business. We will be very happy to recommend all of the team at Smith & Sons Wollongong at any time.

Thanks again.

Cindy and Paul

Michael & Natasha - Albion Park

Smith & Sons Wollongong

We have to admit we were a bit apprehensive about doing the renovations, especially after hearing so many bad stories from other people who have had horrible experiences whilst renovating. We are a young family with another child on the way and required renovations to be completed in both a timely manner and with minimal stress. We have to say, Smith & Sons Wollongong have provided us with a completely stress free experience. We would like to thank you (in particular Tom, Terry, Nick and Brendan) for completing our second story extension on our house. From the moment we requested a quote until it's completion, we received nothing but exceptional customer service. Throughout the entire ordeal Smith and Sons continued to contact us regularly with progress updates and inform us on what was happening and when it would be happening. The renovations were completed efficiently within the time frame allowed with absolutely NO issues. At NO time were we ever lumped with unexpected fees/costs or charges. The quote provided a detailed outline on everything that was included. Surprisingly a draftsman, interior designer, all council fees, site costs and more were included and provided by Smith & Sons which allowed for a completely hassle free experience. We are extremely pleased with the great quality of work provided. We cannot believe the transformation and cannot fault the work which has been done. We would have to say that the entire team went above and beyond. We cannot speak highly enough of everyone involved. The professionalism, customer service and quality was outstanding. We could not be happier thanks to the team at Smith and Sons Wollongong and would not hesitate in recommending you to anyone else looking to have work done on their house.

Peter & Melinda - Coniston
Morning Terry,
The renovations have turned out great which is a testament to the professionalism you and your colleagues have displayed over the past six or seven weeks. The communication, individual skills and work ethic of all those involved in the renovations (including the office staff) has been exemplary. I particularly want to thank Nick who was the ‘man on site’ for the best part of the project and who was always there to discuss and clear up any of our concerns. He went far and above what was required of him on more than one occasion. You’d do well to make sure you keep him. I would have no hesitation in recommending Smith and Sons as a competent, capable and professionally run company in the field of home renovations and general building repair. In addition, I’d be happy to offer feedback to any potential Smith and Son clients if ever you needed me to.
Once again I’d like to congratulate and thank all of your team for making this so easy for Melinda and I. When our upstairs needs to get renovated in the next few years I won’t even bother getting quotes from anyone else. I’ll be going straight to Smith and Sons…but only if Terry,Tom and Nick are still there.
Patrick & Tim - Unanderra

We would just like to thank the whole team at Smith & Sons Wollongong for your time, patients and professionalism throughout the project. It was an absolute delight working with you all from beginning to end. Our home is now better than we ever expected it to be. We are now looking at working on phase 2 of our project and will look forward to working with you in the future. 

Sheri & Nathan - Russell Vale

We are very happy with our renovation from Smith & Son’s Wollongong. Everything turned out as we had expected and within a very short time-frame which was great. The carpenters and Supervisor onsite did a great job and any concerns we had during the process were answered immediately.

We would recommend anyone looking for a renovator not to hesitate in contacting Tom & Terry – Smith & Son’s Wollongong.

Regards, Sheri & Nathan – Russell Vale

Alex and Sally - Wollongong Appartment

To Tom and the team

Sally and I wanted to drop you a note to thank you and the team very much for doing such an excellent job on the renovation to our apartment in Wollongong. Having to manage the renovation from overseas could have been very stressful for us, but with Smith & Sons Wollongong’s high level of professionalism and quality workmanship, it was in fact stress-free. We were particularly impressed with the way that you managed all the stakeholders in the process; from the body corporate representatives to other contractors that you interacted with to deliver a first class finish to our “dream” home. Your professionalism was also evident in the way that the commercial matters were handled, with the job being completed on budget and on time. Sally and I have no hesitation in recommending Smith & Sons Wollongong to anyone looking for a quality organisation to handle his or her next building project.

Alex & Sally

Scott & Kara

Dearest Terry & Tom, we wanted to let you guys know how amazing we think you are. We are thrilled with the renovation and so very glad we chose Smith & Sons Wollongong to do the job.

Rick & Leanne

To the team at Smith and Sons Wollongong,


Leanne and I would like to thank you on providing us with our extensions. From the start, your staff were a pleasure to deal with, they were very knowledgeable and polite. The trades that completed the different aspects of the build were very professional and friendly. Your company was the only company that provide a full service from the planning and design stage through to council and then to completion. All Leanne and I had to do was pick the colours and your colour consultant was a great help with that.


We are very, very happy with the extensions and the service that we received. We would deal with your company again without hesitation.


Thank you all.


Rick & Leanne

Simon & Joan- Horsley

To both Terry & Tom and the boys,

A sincere thank you for completing our second level attic conversion within an amazing... time frame. I still cannot believe the space you have created in a little over a week - which I admit I was sceptical; you could do in such a short time. Your trades were both punctual, courteous and professional in every way, together with your co-ordination of outside assistance. Both my wife and I had full faith in appointing you from the beginning, and this faith has been re-paid tenfold. We cannot thank you enough for the amazing space you have created for our family.